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Customer experience
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151	WE’RE THE CINEMAGOERS Introducing 77% of the UK population Cinemagoers are active, out and about, spending time with friends and family, hungry for new ideas and shared experiences. Old or young, they set aside time to Add to Reading List Source URL: www.dcm.co.uk Language: English - Date: 2015-12-10 07:59:07 Brand management Customer experience management Touchpoint Movie theater English-language films
152	RESERVATIONS AND DISTRIBUTION SERVICES \| ANCILLARY REVENUE SERVICES Add to Reading List Source URL: www.navitaire.com Language: English - Date: 2016-03-30 18:52:56 Marketing Travel technology Airline tickets Economy Business Business software Customer experience management Accenture Navitaire Loyalty program Computer reservations system Amadeus CRS
153	A Study of Speed Mismatches Between Communicating Virtual Machines Luigi Rizzo, Stefano Garzarella, Giuseppe Lettieri, Vincenzo Maffione Dipartimento di Ingegneria dell’Informazione Università di Pisa Add to Reading List Source URL: info.iet.unipi.it Language: English - Date: 2016-02-05 03:40:25 Network performance Software engineering Computing Concurrency control Economy Customer experience management Queueing theory Event Latency Throughput Monitor
154	Microsoft Word - FECMA - Customer Focus and Credit Management - Chapter 6.doc Add to Reading List Source URL: www.fecma.eu Language: English - Date: 2015-02-20 08:39:50 Economy Marketing E-commerce Customer experience management Credit Credit control Loyalty business model Point of sale Customer experience Customer relationship management
155	Section One: The Future of Customer Experience The Five CX Keys to Engage the New "Millennial Behaviour"  Understand the expectations of customers slowly adopting "Millennial behaviour”, a new way of living and cons Add to Reading List Source URL: customerexperience.fintecnet.com Language: English - Date: 2016-07-25 11:21:42 Marketing Economy Business Customer experience management E-commerce Consumer behaviour Customer experience Customer service Customer relationship management Omnichannel Customer satisfaction New product development
156	Microsoft Word - 20130415_AGB DB Rent Fahrradvermietung Eng_NEU.doc Add to Reading List Source URL: www.dbrent.de Language: English Economy E-commerce Money Finance Customer experience management Business intelligence Credit cards
157	What is Value Management? (And why you should care) November 2012 A position paper from an open group of value management practitioners and consultants. (See final page for participants.) “The final question needed in Add to Reading List Source URL: customervaluefoundation.com Language: English - Date: 2013-03-08 23:46:05 Marketing Economy Pricing Customer experience management Value-based pricing Value Management The Value Model Value proposition Business value
158	No.KPG Goverrnnent of India Ministry of Personnel, Public Grievances and Pensions Department of Administrative Reforms and Public Grievances Add to Reading List Source URL: darpg.gov.in Language: English - Date: 2016-03-23 01:41:23 Customer experience management Economy Government of India Centralized Public Grievance Redress and Monitoring System Ministry of Personnel Public Grievances and Pensions Cabinet Secretariat of India Sevottam Government Grievance Petitioner Grievance redressal
159	Consumer Edition published september 21, 2014 Getting to Know the Connected Consumer: eXperiences Add to Reading List Source URL: www.execsintheknow.com Language: English - Date: 2016-02-03 17:50:44 Marketing Customer experience management Customer experience Customer service Social media Touchpoint Customer relationship management
160	From Customer Service to User Experience Using Design Thinking to Exceed User Expectations Pioneer Library System November 21, 2008 Presented by Steven J. Bell Resource Page Add to Reading List Source URL: stevenbell.info Language: English - Date: 2008-11-17 09:06:51 Design Academia Structure Design thinking Association of College and Research Libraries IDEO Innovation User experience Visual arts

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